Coscia Communications Customer Service Course Bundle
Welcome to the Customer Service Course Bundle!
Why Choose Coscia Communications Courses and Videos?
- Steve Coscia's soft skills courses are the most effective, affordable and accredited curriculum in the industry.
- HVAC manufacturers rely on Coscia's effective, affordable and accredited online courses for soft skills instruction.
- Thousands of industry professionals benefit from Coscia's effective, affordable and accredited online courses and curriculum materials.
This bundle includes the following courses:
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Customer Service Listening Interactive Course
This course covers every aspect of listening and conveying empathy. Listening is the communication skill that impacts relationships more than any other.
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Customer Service Attitude Interactive Course
This course’s strategies will help service company employees to be more helpful & proactive. This course contains numerous video and audio examples to educate and inform. This lesson focuses on how to establish a positive first impression by having a
Customer Service Follow Up Interactive Course
Following up is the service skill that impacts relationships more than any other. Better relationships mean more trust, more repeat business and more customer referrals. Customer convenience is today's dominant factor in how people buy - this cours
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Customer Service Leadership Interactive Course
This course reinforces the reality that all employees lead by example. A world-class service culture is easier to establish when everyone conveys mutual respect to internal and external customers. Delivering positive and consistent outcomes to exte
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Customer Service Teamwork Interactive Course
This informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.
365 Day Access
Save over 30% when you purchase all 5 courses at once! (A $125 value!)
This bundle also includes:
- Certificate of Completion for Each Course
- 2.5 NATE CEHs When You Complete All 5 Courses!
About Steve Coscia
Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry. Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks. Coscia’s online soft skills courses are the most effective, affordable and accredited in the industry. Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association.
Featured Courses You May Be Interested In
EPA Section 608 Practice Tests
These free practice tests will help you to prepare for the EPA Section 608 examination! There are 50+ questions for each section (Core, Type I, Type II & Type III) as well as a simulated Universal exam. (100 questions, 25 questions in each section)
ESCO EPA Section 608 Core Interactive Training Course
This course is intended to prepare technicians for the Core section of the EPA 608 certification exam. Contains text, lecture, flash cards, and practice questions. Note: You must pass Core and another section or Type to earn a certification.
Flashcards for the EPA Section 608 Exam
These digital (online) flash cards contain key terms and statements for preparing for the EPA Section 608 certification.
Low GWP Refrigerant Safety: Flammable and Mildly Flammable (A2L) Refrigerants
As the HVACR industry continues to move forward and innovate, the refrigerants that were once so commonplace are now being phased out. Replacing them are more energy efficient, environmentally friendlier refrigerants, known as Low GWP refrigerants. M
Refrigeration Cycle, Refrigerants, and Components Training Course
Refrigeration Cycle, Refrigerants, and Components is intended to provide industry personnel with a review/refresher of fundamental concepts needed to be successful on the EPA Section 608 examination.
The Technician As a Salesperson - Free Audio Article!
In this captivating story, discover how a simple golf bet between a pro and an unlikely competitor reveals crucial insights into the art of selling. Just like the golf pro, technicians can find themselves in situations where their skills alone aren’t
Water Heaters
The Water Heaters course will provide students and practicing technicians with the information and knowledge necessary to understand typical operation of both gas and electric water heaters.
What Do the Symbols on your Meter Mean?
Whether you're just beginning your HVACR or electrical journey or brushing up on your digital meter knowledge, this course provides a clear, hands-on introduction to using UEi digital clamp meters safely and effectively.
INFICON Leak Detection Technology and Best Practices
In this NATE Certified training, you will learn about leak testing technology, tips and best practices for HVAC/R applications. Product Engineer, Austin Toner, covers the "why" behind leak checking, refrigerant characteristics and types, electronic
Air Conditioning Electrical Fault Training Simulator
Electrical troubleshooting simulator by Prokup Media.
Customer Service Teamwork Interactive Course
This informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.
D+R Learn Free Preview Course
At D+R International, the D+R Learn team creates innovative educational tools for residential and commercial spaces. They offer flexible learning opportunities through online on-demand courses, virtual interactive tours & live instructor-led training
A Burning Question: What is Acidic Condensate
This course will discuss what acidic condensate is, how it’s formed, and the damage it can cause if not properly treated—while hitting on the latest regulations that are driving the adoption of condensing technology.
Load Calculations (I-P)
This course covers the brief history, purpose, and importance of load calculations, major steps involved in carrying out load calculations, and how they are used in selecting HVAC&R systems.
Building Automation Program
This series of Building Automation Systems courses is designed to equip HVACR Technicians, and others involved in the HVACR industry, with the skills and understanding needed to install and program typical modern BAS equipment.
D&R Increasing Residential Heat Pump Water Heater Sales
This online modular course is designed to strengthen your ability to guide customers toward making informed water heating decisions.
Becoming an Effective Trainer
Learn to self-evaluate your own teaching methodology to better understand the complex environment of social education!