Service Management Excellence
This course features a practical approach to managing a service department by hiring right, and supervising, leading, coaching, and mentoring your service team.
Course curriculum
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1
Taking Or Starting Over
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Three Memos
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2
Knowing The People On Your Team
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Four Fundamental Personality Traits
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3
Creating A Culture of Customer Service
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A Technician's Personal Policy Manual For Customer Service
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4
Hiring The Right Person
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Interviewing Techniques
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5
In House Training Programs
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Three Simple Rules For Service Managers
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6
Flat Rate Pricing For Service Departments
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A 6-Step Plan
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Article Available to Monthly Subscribers
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Additional Products
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All Courses, Jim Johnson-TTA, Subscriptions and Bundles
Technical Training Associates Subscription
Gain access to the entire collection of Technical Training Associates training videos! Jim Johnson is nationally recognized as one of the HVACR & appliance industry’s best-known technical writers & instructor.
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Electrical Fundamentals for HVACR Video
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All Courses, Jim Johnson-TTA, Subscriptions and Bundles, Appliances
Major Appliance Technician Fundamentals Training Course Bundle
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