Service Management Excellence
This course features a practical approach to managing a service department by hiring right, and supervising, leading, coaching, and mentoring your service team.
Course curriculum
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Three Memos
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Four Fundamental Personality Traits
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A Technician's Personal Policy Manual For Customer Service
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Interviewing Techniques
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Three Simple Rules For Service Managers
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A 6-Step Plan
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About this course
- Free
- 6 lessons
- 0 hours of video content
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