Service Management Excellence

This course features a practical approach to managing a service department by hiring right, and supervising, leading, coaching, and mentoring your service team.

Course curriculum

  • 1

    Taking Or Starting Over

    • Three Memos

  • 2

    Knowing The People On Your Team

    • Four Fundamental Personality Traits

  • 3

    Creating A Culture of Customer Service

    • A Technician's Personal Policy Manual For Customer Service

  • 4

    Hiring The Right Person

    • Interviewing Techniques

  • 5

    In House Training Programs

    • Three Simple Rules For Service Managers

  • 6

    Flat Rate Pricing For Service Departments

    • A 6-Step Plan

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