COSCIA COMMUNICATIONS, INC

Why is Customer Service Training Important?

Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals. Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.

Steve’s clients are more profitable, effective and efficient. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.

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Why Invest in Customer Service?

Successful companies believe that customer relationships trump customer transactions. Maximizing your company’s first impression creates memorable relationships built on mutual trust, enhanced rapport and customers for life.

  • Coscia’s clients make more money through better customer retention, increased up-selling and heightened awareness to how stress can limit productivity and effectiveness.
  • Coscia’s strategies cut through the clutter and focus on the key tactical behaviors which enable a company to become world class.
  • Trade Associations such as ACCA, PHCC, SMACNA, AMCO and NPGA host Coscia’s speeches and seminars as a benefit to their members.
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About

About Steve Coscia

Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry. Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks. Coscia’s online soft skills courses are the most effective, affordable and accredited in the industry. Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association.

Customer Service & Soft Skills Courses

Coscia Communications