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Customer Service Listening Interactive Course (1)
CourseThis course covers every aspect of listening and conveying empathy. Listening is the communication skill that impacts relationships more than any other.
$24.95
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Customer Service Leadership Interactive Course (1)
CourseThis course reinforces the reality that all employees lead by example. A world-class service culture is easier to establish when everyone conveys mutual respect to internal and external customers.
$24.95
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Successful Stress Management Practice Streaming Video
CourseIn this video we will learn about successful stress management practices which will help you gain more self control during life's more experiencing challenges.
$24.95
Gaining Mutual Trust Streaming Video
Three Part Video Series
Description
This video lecture explains why trust is such a powerful relationship-building behavior. This video’s elaborate definitions of perspective and objectivity help professionals to build trust and avoid workplace conflict. Trust is not something a professional can buy, rather trust is earned every day with each interaction. Interaction is an opportunity to build relationships and nurture trust. You will gain fresh trust-building insight that can be implemented immediately.
Course participants will have 120 days to complete the course.
Why Choose Coscia Communications Courses?
- Steve Coscia's soft skills courses are the most effective, affordable and accredited curriculum in the industry.
- HVAC manufacturers rely on Coscia's effective, affordable and accredited online courses for soft skills instruction.
- Thousands of industry professionals benefit from Coscia's effective, affordable and accredited online courses and curriculum materials.
Who This Course is For
This course will benefit technicians at all levels of their career; students, apprentices and practicing technicians who can all benefit from learning or learning new approaches to customer service and soft skills.
Curriculum
Instructor
Steve Coscia, CSP
Coscia Communications
Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry.
HVAC Excellence has featured Coscia's speeches for ten years. Thousands of residential and commercial trade professionals rely on Coscia's instruction and more than 200 colleges teach his curriculum and textbooks. Coscia's online soft skills courses are the most effective, affordable and accredited in the industry. Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association." Read More
120 Day Access
This course also includes:
- Certificate of Completion
Other Coscia Communication Courses You May Be Interested In
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$63.95
Coscia Communications Soft Skills and Customer Service Video Bundle