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Customer Service Attitude Interactive Course (1)
CourseThis course’s customer service attitude strategies will help service company employees to be more helpful and proactive. This course contains numerous video and audio examples to educate and inform.
$24.95
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Customer Service Teamwork Interactive Course (1)
CourseThis informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.
$24.95
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Soft Skills for the Technical Trades Streaming Video
Course4.0 average rating (1 review)This live, soft skills seminar was conducted on a college campus for students and faculty. Soft skills behaviors such as positive attitude, first impression, teamwork, listening, empathy & handling difficult customers are covered during this seminar
$24.95
Coscia Communications Soft Skills and Customer Service Course and Video Bundle
Welcome to the Coscia Communications Course and Video Bundle!
Why is Customer Service Training Important?
Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals. Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry. Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.
Steve’s clients are more profitable, effective and efficient. Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.
This bundle includes the following courses:
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Customer Service Teamwork Interactive Course
This informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.
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Customer Service Listening Interactive Course
This course covers every aspect of listening and conveying empathy. Listening is the communication skill that impacts relationships more than any other.
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Customer Service Leadership Interactive Course
This course reinforces the reality that all employees lead by example. A world-class service culture is easier to establish when everyone conveys mutual respect to internal and external customers. Delivering positive and consistent outcomes to exte
Customer Service Follow Up Interactive Course
Following up is the service skill that impacts relationships more than any other. Better relationships mean more trust, more repeat business and more customer referrals. Customer convenience is today's dominant factor in how people buy - this cours
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Customer Service Attitude Interactive Course
This course’s strategies will help service company employees to be more helpful & proactive. This course contains numerous video and audio examples to educate and inform. This lesson focuses on how to establish a positive first impression by having a
Soft Skills for the Technical Trades Streaming Video
This live, soft skills seminar was conducted on a college campus for students and faculty. Soft skills behaviors such as positive attitude, first impression, teamwork, listening, empathy & handling difficult customers are covered during this seminar
Successful Stress Management Practice Streaming Video
In this video we will learn about successful stress management practices which will help you gain more self control during life's more experiencing challenges.
Gaining Mutual Trust Streaming Video
This video lecture explains why trust is such a powerful relationship-building behavior. This video’s elaborate definitions of perspective and objectivity help professionals to build trust and avoid workplace conflict.
12 Month Access
Save over 30% when you buy for all 5 Courses + 3 Video Streams at once!
School/Training Program Discount!
- Schools/Training Programs who wish to offer the Coscia Communications Course and Video Bundle training package to their students are eligible for special pricing. Contact ESCO at 800-726-9696 for details!
About Steve Coscia
Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry. Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks. Coscia’s online soft skills courses are the most effective, affordable and accredited in the industry. Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association.
Individual Customer Service & Soft Skills Courses
Coscia Communications