Coscia Communications Soft Skills and Customer Service Course and Video Bundle

Welcome to the Coscia Communications Course and Video Bundle!

Gain access to all five customer service courses including: Teamwork, Attitude, Listening, Leadership and Follow Up as well as all three videos including Soft Skills for the Technical Trades, Successful Stress Management and Gaining Mutual Trust.

Save 20% by purchasing all videos and courses at one time with 12-month access!

Want to see a preview of the content? Click on the course image to see a video preview!

Why is Customer Service Training Important?

Companies who invest in their employee’s customer service skills make more money, boost customer retention and maximize customer referrals.  Steve Coscia, CSP is the most widely published and quoted authority in the customer service industry.  Steve has earned the Certified Speaking Professional ® (CSP) designation from the National Speakers Association.

Steve’s clients are more profitable, effective and efficient.  Coscia tells lively stories, his research is relevant and he mixes just the right balance of fun and hard-edge business discipline. Audiences get ideas and techniques that they can implement immediately.

This bundle includes the following courses:

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Customer Service Follow Up Interactive Course

Value: $24.95 Included!

0 (0) 2 Lessons Steve Coscia, CSP
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Customer Service Teamwork Interactive Course

Value: $24.95 Included!

This informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.

0 (0) 2 Lessons Steve Coscia, CSP
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Customer Service Attitude Interactive Course

Value: $24.95 Included!

This course’s customer service attitude strategies will help service company employees to be more helpful and proactive. This course contains numerous video and audio examples to educate and inform.

0 (0) 2 Lessons Steve Coscia, CSP
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Soft Skills for the Technical Trades Streaming Video

Value: $24.95 Included!

This live, soft skills seminar was conducted on a college campus for students and faculty. Soft skills behaviors such as positive attitude, first impression, teamwork, listening, empathy & handling difficult customers are covered during this seminar

4.0 (1) 3 Lessons Steve Coscia, CSP
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Successful Stress Management Practice Streaming Video

Value: $24.95 Included!

In this video we will learn about successful stress management practices which will help you gain more self control during life's more experiencing challenges.

0 (0) 3 Lessons Steve Coscia, CSP
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Customer Service Listening Interactive Course

Value: $24.95 Included!

This course covers every aspect of listening and conveying empathy. Listening is the communication skill that impacts relationships more than any other.

0 (0) 2 Lessons Steve Coscia, CSP
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Customer Service Leadership Interactive Course

Value: $24.95 Included!

This course reinforces the reality that all employees lead by example. A world-class service culture is easier to establish when everyone conveys mutual respect to internal and external customers.

0 (0) 2 Lessons Steve Coscia, CSP
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Gaining Mutual Trust Streaming Video

Value: $24.95 Included!

This video lecture explains why trust is such a powerful relationship-building behavior. This video’s elaborate definitions of perspective and objectivity help professionals to build trust and avoid workplace conflict.

0 (0) 3 Lessons Steve Coscia, CSP
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12 Month Access

$139.95

Save over 30% when you buy for all 5 Courses + 3 Video Streams at once!

  • Learn At Your Own Pace, On You Own Time
  • 24/7 Access
  • English
  • NATE CEHs upon completion of each course
School/Training Program Discount!
  • Schools/Training Programs who wish to offer the Coscia Communications Course and Video Bundle training package to their students are eligible for special pricing. Contact ESCO at 800-726-9696 for details!
Buy $139.95

About Steve Coscia

Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry.  Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks.  Coscia’s online soft skills courses are the most effective, affordable and accredited in the industry.  Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association.

Individual Customer Service & Soft Skills Courses

Coscia Communications