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Customer Service Listening Interactive Course (1)
CourseThis course covers every aspect of listening and conveying empathy. Listening is the communication skill that impacts relationships more than any other.
$24.95
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Customer Service Leadership Interactive Course (1)
CourseThis course reinforces the reality that all employees lead by example. A world-class service culture is easier to establish when everyone conveys mutual respect to internal and external customers.
$24.95
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Customer Service Teamwork Interactive Course (1)
CourseThis informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.
$24.95
Coscia Communications Soft Skills and Customer Service Video Bundle
Welcome to the Customer Service and Soft Skills Video Bundle!
Why Choose Coscia Communications Courses and Videos?
- Steve Coscia's soft skills courses are the most effective, affordable and accredited curriculum in the industry.
- HVAC manufacturers rely on Coscia's effective, affordable and accredited online courses for soft skills instruction.
- Thousands of industry professionals benefit from Coscia's effective, affordable and accredited online courses and curriculum materials.
This bundle includes the following courses:
Soft Skills for the Technical Trades Streaming Video
This live, soft skills seminar was conducted on a college campus for students and faculty. Soft skills behaviors such as positive attitude, first impression, teamwork, listening, empathy & handling difficult customers are covered during this seminar
Gaining Mutual Trust Streaming Video
This video lecture explains why trust is such a powerful relationship-building behavior. This video’s elaborate definitions of perspective and objectivity help professionals to build trust and avoid workplace conflict.
Successful Stress Management Practice Streaming Video
In this video we will learn about successful stress management practices which will help you gain more self control during life's more experiencing challenges.
About Steve Coscia
Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry. Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks. Coscia’s online soft skills courses are the most effective, affordable and accredited in the industry. Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association.