Products
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Customer Service Listening Interactive Course
CourseThis course covers every aspect of listening and conveying empathy. Listening is the communication skill that impacts relationships more than any other.
$24.95
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Customer Service Teamwork Interactive Course
CourseThis informative lesson provides the soft skills basics for technicians who want to improve their effectiveness and value as team members and leaders. All content is based on actual encounters within teamwork situations.
$24.95
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Gaining Mutual Trust Streaming Video
CourseThis video lecture explains why trust is such a powerful relationship-building behavior. This video’s elaborate definitions of perspective and objectivity help professionals to build trust and avoid workplace conflict.
$24.95
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Peak Performance for the Technical Professional
CourseJim Johnson’s “PEAK Performance For The Technical Professional” is an audio program that helps technicians sharpen sales skills, provide the best In customer service, and increase earnings.
$24.95
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Service Management Excellence
CourseThis course features a practical approach to managing a service department by hiring right, and supervising, leading, coaching, and mentoring your service team.
Free
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Soft Skills for the Technical Trades Streaming Video
Course4.0 average rating (1 review)This live, soft skills seminar was conducted on a college campus for students and faculty. Soft skills behaviors such as positive attitude, first impression, teamwork, listening, empathy & handling difficult customers are covered during this seminar
$24.95
