Customer Service Listening Course

(Earn .5 NATE CEH)

This course covers every aspect of listening and conveying empathy.  Listening is the communication skill that impacts relationships more than any other.  In business, better relationships means more likability and customers want to do business with people they like.  Being a good listener makes people feel understood - this is a basic human need.

Why Choose Coscia Communications Courses and Videos?

  • Steve Coscia's soft skills courses are the most effective, affordable and accredited curriculum in the industry.

  • HVAC manufacturers rely on Coscia's effective, affordable and accredited online courses for soft skills instruction.

  • Thousands of industry professionals benefit from Coscia's effective, affordable and accredited online courses and curriculum materials.

Course curriculum

  • 1

    Customer Service Course

    • Before You Begin

    • Customer Service Listening


Bundle and Save!

Gain access to the four course collection and save nearly 15%

  • $84.95

    $84.95Coscia Communications Customer Service Course Bundle

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Want to Purchase this Course for a Group?

Schools, training programs, etc., who would like to make bulk purchases of this course should contact Esco at 800-726-9696.